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Continuous Quality Improvement
- HIPPA compliant
- All of our operators undergo ongoing HIPAA training. This training covers all aspects of HIPAA privacy rules.
- All employees are required to sign confidentiality agreements.
- All conversations between callers and our operators are digitally recorded for later recall.
- All telephone records, messages, and digital voice recordings are backed-up providing the best recovery in case disaster strikes.
- Measurements
- Telephone statistics
- AccuCall system tracks and monitors all phases of calls
- Ring times, hold times, call times, trafficking, etc.
- Accuracy/Documentation/Confidentiality
David Robin
Director of Sales - SolutionsMedicalAnsweringService.com
Call Toll-Free: 866-819-4882
sales@SolutionsMedicalAnsweringService.com
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